Shipping policy

Shipping & Delivery

At Kolamaara, we carefully pack every order to ensure your products reach you safely and securely.

📦 Order Processing

  • Orders are usually processed and dispatched within 2–4 business days after payment confirmation.

  • During weekends, public holidays, or sale periods, processing may take slightly longer.

  • Once your order is dispatched, you will receive the available shipping/tracking details.

🚚 Delivery Time

  • Delivery within India generally takes 3–7 business days after dispatch.

  • Delivery times may vary depending on your location, courier service, weather conditions, or other circumstances beyond our control.

  • Remote locations may require additional delivery time.

💰 Shipping Charges

  • Shipping charges are calculated and displayed at checkout based on the order and delivery location.

  • Any applicable free-shipping offers will be clearly mentioned on the website.

📍 Address & Delivery

  • Customers are responsible for providing a complete and accurate delivery address, phone number, and PIN code.

  • Kolamaara is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

  • If a parcel is returned to us because of an incorrect address, repeated delivery failure, or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

🔎 Tracking

Once your order has been shipped, you may use the tracking information provided to track your package through the respective courier service.

⚠️ Delays

While we aim to deliver orders within the estimated timeframe, courier delays, weather conditions, holidays, strikes, or other unforeseen circumstances may occasionally affect delivery.

🛍️ Damaged Packages

If your parcel appears damaged or tampered with upon delivery, please record a continuous 360° unboxing video before opening the package. This video may be required for any return or replacement request.

For complete details, please refer to our Return & Replacement Policy.

For any shipping-related questions, please contact us through the contact details provided on our website.