Refund policy

Return & Replacement Policy

At Kolamaara, every order is carefully checked and securely packed before dispatch.

Unboxing Video Requirement:
For any return or replacement request, the customer must record a continuous 360° video while opening the parcel. The video must clearly show the package from all sides before opening and continue throughout the unboxing process until the product is fully removed and inspected.

Replacement Eligibility:
We accept replacement requests only if the product arrives damaged, defective, or incorrect.

The complete 360° unboxing video is mandatory for us to verify any damage, defect, missing item, or incorrect product. Photos alone will not be accepted as proof for a return or replacement request.

Please contact us within 48 hours of delivery and share the complete unboxing video along with your order number.

Replacement Only:
Kolamaara does not provide monetary refunds for damaged, defective, or incorrect products. Once the issue is verified and approved, we will provide a replacement for the eligible product.

Non-Returnable Products:
Products that have been used, altered, damaged after delivery, or customized/made specifically for the customer are not eligible for return or replacement.

No Unboxing Video:
If a complete 360° unboxing video is not available, we may not be able to accept or process a return or replacement request.

Order Cancellation:

Once an order has been shipped, cancellation may not be possible.

For any return or replacement queries, please contact us through the Contact Information provided on our website.